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Privacy Policy

Privacy Policy TLS Credit Services (“TLS”) Your Information is in Good Hands. Protecting your privacy is extremely important to TLS. We guarantee to adhere to the most stringent confidentiality procedures in the market to keep your personal information confidential. By ensuring that you are aware of and understand the TLS Client Privacy Policy, we can provide you with better service. Please take a moment to read the following policy to learn how we handle your personal information. If you have any questions, concerns, or comments about the TLS Client Privacy Policy, please feel free to contact us. What Type of Information Do We Collect? The personal information that we collect is limited to the information that you provide to us when you sign up for our services. This information consists of your name, address, email address, phone number, social security number, date of birth, and billing information. Additionally, you will provide the information contained on your credits reports to TLS in order for us to provide our service. You may contact us if you would like us to review and edit your personal information for you. Why Do We Collect Personal Information? We collect personal information to enroll you in our service and to provide our services for you. Once TLS has retained this information, we use your personal information to correct inaccuracies, mistakes, and misleading items on your credit reports. Additionally, we use your personal information to provide you with superior customer service, and to communicate with you regarding your case. We also use your personal information to keep you up to date on the latest service announcements, feature updates, special offers, and other information we think you would like to hear about. How does the process work? Once we’ve received your credit reports, we will prepare your dispute letters accordingly to all three credit bureaus (Transunion, Equifax and Experian). Once the credit bureaus receive the dispute letter via United States Mail they will begin their investigation. At the conclusion of the credit bureau’s investigation, a new copy of the credit report should be sent to your home along with any deletions or improvements. You then copy and send us the new credit report. We will update your credit file with the new credit report. How Do We Collect Personal Information? We collect information about you at the time you sign up for our service, and any time we enter information from your credit report into our database in order to facilitate your service. All personal information our clients provide is stored in a secure database for the sole purpose of rendering our services to you. When Do We Disclose Personal Information? We maintain strict confidence of your personal information. The ability to communicate with our clients during any part of the credit recovery process is absolutely essential and, as a result, your personal information may be shared internally with other TLS employees. They will protect your personal information in accordance with the TLS Customer Privacy Policy. TLS will not share, sell, transfer or convey your personal information to any unaffiliated companies or third parties which are not necessary to perform our services unless you specify otherwise. How Do We Protect Your Personal Information? TLS safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. Our Personal, Company-Wide Commitment to Privacy To make sure your personal information remains confidential, we communicate these privacy guidelines to every TLS employee and staff member. TLS does not knowingly solicit personal information from children or send them requests for personal information. TLS’s web site may contain links to other sites. TLS does not share your personal information with those web sites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies. If we are going to use your personal information differently from that stated at the time of collection, we will try to contact you via email using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner. The TLS Customer Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes. If you have any questions, concerns, or comments about the TLS Client Privacy Policy, please feel free to contact us.